GTO Service Excellence Awards

The GTO Service Excellence Award is presented to a staff member, or team/group of staff for a demonstrated outstanding contribution to the success in Group Training. Nominations can be made by Group Training Organisations, client organisations, colleagues, professional bodies, and students.

Past Recipients

Name Awarded For… Year
BGT Smart Support Program – More than 50% of participants* who start a new apprenticeship or traineeship fail to complete.This statistic has a dramatic social and economic impact through reduced productivity, increased costs to business, government welfare as well as a significant personal impact on those directly affected.  BGT has researched the key drivers behind this trend and have developed a program with the aim of addressing this issue in the Ballarat Region. Read More 2015
CVGT & Barry Rickard Industry Skills Centre Program – The Industry Skills Centre pre and post-release program commenced in 2008 as a pilot with Corrections Victoria. Barry Rickard has worked on the program since its inception and has been able to expand its coverage to 11 Victorian prison locations. CVGT Australia has been an integral partner in this program over the past 6 years and has provided on the ground field officer support at many prison locations across the State. Read More 2015
APlus Women in Trades Program – APLUS aims to engage with young women with hands on skills while creating and strengthening links within various industries to breakdown the gender stereotypes and overcome any barriers. Read More 2014
Brotherhood of St.Laurence Community Safety and Information Service Program – BSL – Over the past 4 years this program has employed over 88 trainees on behalf of the department of housing. These trainees are selected from various public housing sites. Read More 2014
Workco Ltd. Lifelong learning model – WORKCO, together with Longerenong College have put in place the building blocks for a pathway from secondary school to apprenticeships and traineeships in the Grampians region. Read More 2012
MEGT Greenhouse Project – MEGT partnered with Stocklands and Porter Davis Homes to pilot a community-driven housing model that would generate employment opportunities for apprentices and trainees. Read More 2012

Application Process

Applications Open 2nd Monday in September – Monday 5 September 2016
Applications Close 2nd Friday in October – Friday 14 October 2016
Judging Decision October (Judged by the AEN board members)
Award Presented End of Year – Thursday 17 November 2016 (AEN AGM & Annual Awards Dinner)

Click here for the Nomination Form

Eligibility and Conditions

Candidates for the award:

  • must be staff employed within a Victorian Group Training Organisation
  • may be individuals, teams or groups of special support staff

Section A: Overview

Give an overview of the service/support provided, a description of the environment in which the service/support is provided and specific challenges which may have had to be overcome during the course of providing the service/support.

Section B: Applicants will be judged against the following criteria

  • Criterion 1: Excellence and innovation
  • Criterion 2: Client focus
  • Criterion 3: Professionalism and commitment to support services for GTO/VET
  • Criterion 4: Understanding and reputation within the industry or community

Addressing the criteria

  1. Excellence and innovation
    • examples of how the service/support makes a significant contribution to excellence in the field
    • how the service/support addresses the needs of internal and external clients
    • what is unique or innovative about the service/support provided
  2. Client focus
    • systems and processes for collecting information on client needs and satisfaction
    • demonstrated recognition and/or acknowledgement from clients, students, and colleagues
    • any specialist support provided for students with special needs, such as Indigenous students, students with disabilities, students from a non-English speaking background, students in remote areas, gifted and talented students
  3. Professionalism and commitment to support services for VET
    • demonstrated efficiency, accuracy and timeliness in dealing with customer enquiries
    • contribution to performance enhancement efforts such as professional development of other staff, acting as mentors, guides or models for others; and enhanced service/support provision
    • contribution to achieving GTO/VET system priorities
    • how the individual or team engage with other professionals to improve the standard of service/support provided to clients
  4. Understanding and reputation within the industry or community
    • ways in which the delivery of the service/support helps to form and build new relationships
    • how the individual or team contribute in conferences, seminars and professional and industry associations
    • demonstrated recognition and/or acknowledgement from industry and community
    • demonstrated examples of any contributions to knowledge sharing, mentoring and coaching activities