Regional Workshop Day 1

AEN is holding a two day workshop at the Atura Albury on Thursday 31 October and Friday 1 November 2019. Over the two days, there will be four workshops as well as an AEN industry update.

Thursday 31 October

AEN Industry Update

IR Basics Workshop – Worksight

Managing Difficult Situations Workshop

This is a free event for AEN members. The non-member rate is $155.

Workshop Description

Managing Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day-to-day activities.

Workshop Objectives:

• Developing an Understanding of Behaviour
• Forging Positive Working Relationships
• Managing Difficult People
• 7 Steps for conflict resolution
• Adopting a Confident, Professional and Appropriate Style
• Planning Your Personal Strategy