March, 2019

19Mar10:30 am1:30 pmManaging Difficult Conversations Workshop

Event Details

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This 3-hour workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.

Organizer

Apprenticeship Employment Networkadmin@aen.org.au Level 3, 478 Albert Street, East Melbourne VIC 3002

Time

(Tuesday) 10:30 am - 1:30 pm

Location

VET Development Centre

Level 8, 379 Collins Street, Melbourne Vic 3000

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