The Apprenticeship Employment Network (AEN) values the privacy of every individual and is committed to the responsible handling of personal information.
This Privacy Statement explains what personal information we gather and details how that information is used.
Types of personal information:
- Personal information: Recorded information or data about an identifiable or easily identifiable individual
- Sensitive information: Personal information about an individual’s race or ethnicity, political opinions, religious or philosophical beliefs, sexual orientation or practices, criminal record, or memberships details, such as trade union or professional, political or trade associations, genetic data and biometric data.
1. Information we collect
The AEN only collects information about you by lawful and fair means and in a non-intrusive way. The AEN collects personal and sensitive information as necessary for its core functions, including for research, community and commercial purposes. We may collect personal information from:
- staff, including job applicants, as well as contractors
- research participants
- Industry partners
- staff, employees and volunteers from other organisations
- other members of the public who interact with us.
The information we collect depends on how you interact with us and the purpose of that interaction. The AEN may collect sensitive information in certain limited circumstances and for a specific purpose. The AEN also uses specific collection statements in connection with your engagement with us.
Where appropriate, examples of the usual parties that The AEN provides personal and health information to and for what purposes are captured in more detailed privacy collection statements, such statements are provided to you at the time your personal information is collected or as soon as practicable thereafter.
Your personal information is usually collected directly from you. In some cases, we may collect information from a third party, such as a government authority, agency, contractor, or other educational or research institutions. Where personal information is provided to us by a person other than you, it will be deleted or de-identified if not required, or you will receive a notice of its collection, its use and your rights as a data subject.
Where practicable, you may choose to remain anonymous when interacting with The AEN. However, remaining anonymous may affect your ability to access some The AEN services and systems. The AEN will let you know when this may affect your engagement with us.
2. How we use your information
The AEN uses personal and sensitive information to deliver our core functions and comply with our obligations with respect to the provision of our services. We use your information for the primary purpose for which it was collected, a related secondary purpose that you may reasonably expect (with the exception of sensitive information), as required by law, or with your permission or consent.
The laws in some jurisdictions require us to tell you about the legal ground we rely on to use or share your personal information. These legal grounds may include, but are not limited to, meeting our contractual commitments to you, for a legitimate interest, to comply with law, or to perform a public task. We will always consider your rights when using your personal information.
We may use and process your information for:
- Research and project support: including participant data, administration and commercialisation.
- Community and industry engagement: website operation, addressing enquiries and requests, marketing, customer relations, mailing lists and newsletters, event invitations.
- Employment and employee support: recruitment (including referees), payroll, health and safety, learning and development for staff and other Human Resources programs, contractors and volunteers.
- Operational management and finances: financial management, processing fees, IT security and management, data analysis, legal and professional services, analysing and improving our operations, business and services.
- Infrastructure and facilities: access and management systems, CCTV, identity management, security and emergency response, including to lessen or prevent threats to safety.
- Transacting between The AEN entities to deliver and improve our services.
- For a secondary purpose or where otherwise permitted by law, such as the provision of information to government departments or agencies.
Third Parties
We may share your personal information with third parties where appropriate for the purposes set out above, including but not limited to:
- Financial institutes for payment processing;
- Regulatory, investigative, law enforcement or government bodies;
- Referees whose details are provided to us by job applicants;
- Pre-enrolment testing providers;
- Our contracted service providers or partners, including overseas and local agents, information technology service providers (such as Adobe, Google and Microsoft), venues and event organisers, marketing and communication agencies, research and statistical analysis providers, call centres, hard copy and electronic mailing houses, professional advisers (such as recruitment advisers, auditors, accountants, insurers, and lawyers), and externally hosted applications and software subscriptions.
- As required or authorised by law; and
- Otherwise with your consent.
These recipient organisations and contracted service providers are required to keep personal information confidential and provide the same privacy safeguards as we do. Some of these recipients may be located outside of Victoria or Australia, which means that your personal information may be transferred interstate or overseas (trans-border).
Where we transfer your personal information to a recipient outside of Victoria or Australia, we take reasonable steps to ensure the recipient handles the information in accordance with this Privacy Statement, our Policies, and the relevant privacy and Victorian health information principles.
Where appropriate, examples of third parties that The AEN provides personal information to and for what purposes are captured in more detailed privacy collection statements, which are provided to you at the time your personal information is collected.
3. How we store and protect your information
The AEN applies safeguards and takes appropriate security measures to protect your personal information from misuse, loss, unauthorised access and disclosure.
Stored information is also archived in accordance with the Public Records Act 1973 (Vic), which determines when information should be retained or disposed. Reasonable steps are taken to destroy or permanently de-identify your personal information when it is no longer needed for any purpose.
Personal information may be stored in hard copy documents, as electronic data, or in The AEN software or systems, including cloud or other types of network or electronic storage. Some of the ways The AEN seeks to protect personal information include:
- Privacy processes and the protection of information;
- Document storage and data security processes;
- Security measures for access to The AEN systems and networks;
- Controlling access to The AEN premises; and
- Website protection measures.
Where it is necessary to share your personal information with a contracted service provider or third-party, The AEN takes reasonable steps to ensure that there are appropriate safeguards in place to protect your personal information.
4. Your Rights and Access to Information
The AEN takes reasonable steps to ensure that personal information held is accurate, complete and up-to-date. The AEN relies on you to provide us with accurate and current information in the first instance, and to notify us when your circumstances or details change.
You have certain rights to seek access to personal information we hold about you (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances, regardless of your location. You also have rights to withdraw your consent or request that we restrict how your information is used.
You may seek access to personal information we hold about you or to update and correct your information. In some instances, you will be able to access and update your personal information yourself through The AEN online portals. Otherwise, you may access and/or correct your personal information by directly contacting the area of The AEN that has the information in the first instance, or if unknown the The AEN Privacy Officer via email privacy@aen.org.au.
In some situations, access will not be appropriate, and you may be required to make a formal Freedom of Information request, for example, if a third party’s privacy is involved. The Freedom of Information Act (Vic) provides that where a document relating to the personal affairs of a person is released that person is entitled to request a correction where the information is inaccurate, incomplete, or out of date.
In certain circumstances, you can:
- Rectify personal information held about you where it is incorrect or incomplete (right to rectification)
- Request that your personal information be deleted if certain grounds are met (right to erasure)
- Restrict or object to how your personal information is used (right to object and restrict processing); and
- Obtain a copy of your data in a commonly used electronic form, or request that we share your personal information with any person acting on your behalf (such as agents, guardians, employers, government departments) (right to portability).
To exercise these rights, please contact us. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to make a complaint. We encourage you to contact us first, and we do our very best to resolve your issue.
5. Website Privacy and Cookies
The AEN may make a record of your visits to The AEN websites and log information for statistical and system administration purposes, including but not limited to:
- Your server address
- Your domain name
- Your IP address
- The date and time of the visit
- The pages accessed and documents downloaded
- The address of your last site visited
- The type of browser used.
The AEN uses web analytics software and cookies to better understand how people use our website. We also allow third parties, such as Google and Adobe, to use cookies, web beacons and similar technologies to collect or receive information. This is used to gain better insights about our audiences (for example, visitor demographics and interests), so we can improve website user experience and offer more relevant and personalised content as you navigate through our and other websites.
More about Cookies
The AEN collects cookies to enable the proper functioning and security of our websites, and to help us offer you a better browsing experience.
A cookie is a small text file that is sent to your device by means of your web browser. The information stored can be re-sent to our servers during a next website visit. A cookie file is stored in your web-browser and allow us or a third party to make a record of your visit to improve future visits to our websites. Cookies will not record your email passwords or your bank account details. Cookies do not harm your computer.
The AEN uses the following types of cookies:
- Functional Cookies
- Are essential for the proper functioning and security of our websites
- Do not collect any personal information
- Analytical Cookies
- Help us detect any bugs and improve our websites
- Collect anonymous information about your visits to our websites
- Are never used for marketing purposes
- Marketing Cookies and Other Cookies
- Store preferences based on previous visits to our websites
- Help us identify relevant e-mails, social media and banner ads for you
- Allow our partners to display personalised offers and advertisements on their websites
- Use information from third parties (for example, Google, Facebook) to personalise information displayed to you on our websites.
You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking of the use of cookies. However, this may result in an inability to login or view some The AEN or third-party web pages.
If you leave an The AEN website and navigate to a third party website, The AEN cannot be held responsible for the protection and privacy of any information that you provide to third party websites. Accordingly, we always encourage you to exercise caution and review the privacy statement applicable to the website you visit.
6. Complaints about Privacy
If you are concerned that The AEN may have breached its privacy obligations or this Privacy Statement, please contact us (see section 7). When contacting us, please provide as much detail as possible in relation to your issue or complaint.
The AEN takes privacy-related complaints very seriously and undertakes to resolve privacy complaints in a timely, fair and transparent way.
If you are not satisfied with our handling of your complaint, you may refer the issue to the Office of the Victorian Information Commissioner, or in some circumstances, the relevant supervisory authority in another jurisdiction.
7. How to contact us
Please feel free to contact us on (03) 9639 3955 or email privacy@aen.org.au if you have any questions or concerns about this Privacy Statement or The AEN’s collection, use or disclosure of your personal information.
8. Changes to the Privacy Statement
We may change this Privacy Statement without notice, particularly where there are new developments in our working practice or if there are changes in the relevant laws. Therefore, we encourage you to check back occasionally to see if anything has changed.