GTO Service Excellence – Individual Winner: Roxie Di Pastena

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“Roxie is the pivotal force within the GTO at NECA Education & Careers. She has a tsunami of information that hits her desk every day, every hour of the week. Hosts, apprentices, parents, teachers, RTO staff, finance and payroll, return to work requests, the events committee and awards organisation, protect applications are but of a few of her responsibilities. She handles all these processes with dexterity and flourish. The networks and individual relationships that she has built and cultivated over many years allow a seamless stream of communication with the GTO’s standards and expectations being upheld at every
opportunity. She protects and engenders positive relationships within the industry that allow successful
pathways to develop for our apprentices. Her responses are timely, with a sense of persuasion.” – NECA Education & Careers