As Director of WorkSight for the past 16 years, Janet has dedicated her career to improving workplace environments, particularly for the group training sector, higher education, and not-for-profit organisations. Her approach combines deep knowledge of workplace mediation, complaint handling, and dispute resolution, with a practical, hands-on style that has transformed countless workplaces across Australia.
Janet’s expertise in industrial relations and mediation has been vital in fostering positive, collaborative environments. She has been instrumental in creating tailored workplace agreements that address the unique needs of organisations, helping them navigate the complexities of employment law and award interpretation. Whether assisting in drafting workplace agreements or restructuring organisations, her proactive approach ensures that issues are resolved early, preventing small grievances from becoming larger disputes.
A key area where Janet excels is in workplace mediation and grievance management. Her philosophy is that open communication and early intervention are the most effective ways to resolve conflicts. By providing timely, expert advice on matters such as workplace disputes, Janet has helped group training organisations maintain their focus on delivering high-quality training and employment services to young people.
One of her most notable achievements has been her ability to advise on and implement early intervention strategies. These strategies have not only helped to reduce the number of formal disputes in group training organisations but have also improved overall employee satisfaction. Her influence has extended to helping organisations adopt fair and transparent complaint-handling processes, promoting trust between management and employees.
In short, Janet Nicolson’s contributions to the group training sector have been profound. Her passion for fostering positive workplace relations, combined with her hands-on approach and wealth of experience, have left a lasting impact on countless organisations. Her legacy is one of commitment to fairness, transparency, and the belief that communication can build stronger, more resilient workplaces.